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I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hi Sakthi Siva KandanSengottaiyan
I am facing same issue with same device did ur issue get resolved.
Plz share me what to done to avoid this.
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I spoke with HP team, they said I should use the outlook account to activate Microsoft office Home & student.
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You should follow the instructions from the PC maker (HP in this case) to activate a preinstalled version of Office. Also, check with HP if the preinstalled version is actually a full version.