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I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You've probably been here, but it was this: https://support.microsoft.com/contactus
Mine is now sorted! It did take a Microsoft person around 45 minutes on my computer with remote access through the Microsoft Get Help app. Honestly, she was really good and you can see everything they are doing the entire time so that's probably the best solution for you. You can kick them off at any time as well.
I bought the same laptop as you, so clearly somethings up!
Good luck!
Hi Stefan,
I have the same issue. I bought a HP Pavilion laptop, and then purchased Microsoft Office Home and Student separately.
I installed the software, and everything was fine.
Yesterday the laptop updated, and when I tried to log back into Word to continue my work, it says this product is installed on another device.
I have tried the advice already given in this thread:
Quick Repair
Online Repair
Uninstalled and installed again
Uninstalled --> Restarted the system --> Installed again.
Checked that I only had one version installed
Changed Microsoft password
Contacted help. but I was sent to this address widget.rave.office.net where the advisor wanted to remotely access my pc, so I left the chat as it felt unsafe.
Cannot contact anyone to resolve this, and have a deadline of month end to produce my coursework. Can you please support with any suggestions with how to resolve this issue please?
Many thanks.
R
The same thing has just happened to me! I bought Office package when I bought the computer and installed it. It's been working fine until today. Now it wants me to activate Office, and everything has been frozen until I do. But when I try and log on it says that it is already installed on another device. It's very very very important for my work that I get this working again today!
Do you have any suggestions, please?
This could be a new issue, since multiple posts on the topic has cropped up recently.
However, first of all, how did you purchase Office? Did you purchase it in a store with the computer? Or did you purchase directly from Microsoft?
Which specific version of Office is this? Which operating system?
During the install process, were you guided to create a Microsoft account?
The same thing has just happened to me! I bought Office package when I bought the computer and installed it. It's been working fine until today. Now it wants me to activate Office, and everything has been frozen until I do. But when I try and log on it says that it is already installed on another device. It's very very very important for my work that I get this working again today!
Do you have any suggestions, please?