'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-09-30T19:02:26+00:00

    Mine is solved, David from support team helped.

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  2. Anonymous
    2021-09-30T17:22:06+00:00

    Hi Eve,

    You have any idea what exactly she did.

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  3. Anonymous
    2021-09-30T17:17:48+00:00

    Hi Stefan,

    HP offline store representative, told me to use just my outlook credentials, he said clearly there is no key needed, for pre-installed Microsoft office Home & Student.

    Pre-installed Microsoft office Home & Student was working fine, for few days then later I am facing this problem.

    Note:

    I have created this Microsoft outlook account during Laptop purchase, I have only one laptop. I am 100% sure, there is no problem from my side.

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  4. Anonymous
    2021-09-30T17:16:38+00:00

    I know this is a stupid suggestion as I'm typing it, but the person who fixed mine was called Vandana. I have zero idea how many people work on these lines, probably millions. But she/he took a long time trying various things and eventually figured it out, so ... if there AREN'T thousands of people, they can ask Vandana!

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  5. Anonymous
    2021-09-30T17:08:11+00:00

    Hi Rebackahunt13,

    I too contacted Microsoft support, through "widget.rave.office" , they took my system remote, even they couldn't resolve it. Finally I was told that, they have informed back end team, activation process will take 3 days. I am going to wait till tomorrow and I will check again.

    Regards

    S. Sakthi Siva Kandan

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