'This product is already installed on another device' message issue

Anonymous

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Anonymous

2021-10-06T12:29:35+00:00

Just fixed this problem TODAY by Microsoft Quick Assist via https://support.microsoft.com/contactus.

My issue is fixed around 15 minute by Ezinne. (increased overwrite from the backend and let me know that this problem might happen from either windows or office updates.)

Thank you this community to direct the way.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-10-05T13:20:29+00:00

Hiya, yeah I went through the support option which diverts to https://widget.rave.office.net/

Then Microsoft called me and whilst I was on the phone remotely connected and implemented a fix. It took two days to get it escalated, but only about 15mins to rectify!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-10-05T13:02:14+00:00

That sounds madly frustrating. Mine was fixed by remote screen sharing. Through this: https://support.microsoft.com/contactus

Good luck!!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-10-05T12:13:52+00:00

Hi,

I am facing the exact same issue you had. I tried contacting Microsoft support via (https://widget.rave.office.net/) but they asked me to contact the HP store where I got my laptop instead.

So I did. and they asked me to contact Microsoft! I've just been going in circles.

Was your issue fixed by remote screen sharing on this website https://widget.rave.office.net/ ?
Was this answer helpful?

0 comments No comments
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator

2021-10-02T16:30:48+00:00

Which version of Office is this? Phone activation may be required for older versions; see https://support.microsoft.com/en-us/office/-telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office-9b016cd2-0811-4cb3-b896-5a6a13177713.

For more troubleshooting, see https://support.microsoft.com/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380.
Was this answer helpful?

0 comments No comments