'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-10-08T05:31:33+00:00

    Hi Jeremy,

    I had the exact issue and it was fixed yesterday it took me 2 days to get in touch with the right person but it was fixed in less than 15 minutes.

    Got help through this link:

    https://support.microsoft.com/contactus

    After describing your issue it will take you to another link where you can chat with a person from the Microsoft Support team

    Clearly state the problem you are facing or even send them this thread it's a well known issue for them now.

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  2. Anonymous
    2021-10-08T04:50:12+00:00

    My daughter at college is having this same issue and it's creating issues. Is there any solution here yet? This is ridiculous.

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  3. Anonymous
    2021-10-06T18:50:08+00:00

    It's Microsoft office fault and they have accepted with me in a call. but they are unable to resolve shame of them being such a big entreprise unable to clear small glitches like these.. I followed up with support team for almost 8 hrs no use at all. All did the same.checks and saying you have all valid proofs of buying office but we are unable to resolve this issue

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  4. Anonymous
    2021-10-06T18:19:20+00:00

    Thank you for the clarification guys! :)

    The issue has been escalated & hopefully it'll be fixed soon.

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  5. Anonymous
    2021-10-06T16:46:21+00:00

    Hi Abisha,

    Tell them clearly its not issue with HP, or even share this thread in the chat. It's Microsoft issue.

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