'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-11-28T17:05:16+00:00

    Facing the same issue. When I try to use PPT, word, etc it says 'This product is already installed on another device'.

    Please help

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  2. Anonymous
    2021-11-19T09:39:48+00:00

    hey,, i have the same issue with my pre-installed Office 2019 on my laptop,, been using it since aug 2021 and suddenly i need to activated it this noon..

    i've tried to reinstall it but the issue still the same..

    tried to contact support via (https://support.microsoft.com/contactus) but there is still no follow up till now... please help,, need it for my school work..

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  3. Anonymous
    2021-10-21T05:11:25+00:00

    I also faced this issue with my new HP laptop.

    I tried to contact Microsoft Support at first but it was showing "Chat Support unavailable". I guess they are not available in non-business hours. Then I tried this morning and she resolved my issue in just 1 minute.

    Link: https://support.microsoft.com/contactus

    Hope this helps.

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  4. Anonymous
    2021-10-19T05:18:56+00:00

    Support works in 2 level.

    1st level they would try to repair or uninstall/install or check the license validity period from your laptop by taking remote.

    1st level support is basic troubleshooting.

    2nd Level is the technical team, they have access to back end.

    When you are contacting support, in beginning itself inform the support team that all the basic troubleshooting has been done (like online repair/uninstall/install/license validity etc..), so they will transfer to technical support team.

    My issue was resolved by 2nd level support team.

    When we contact support always we will be forwarded to 1st level support team, only when we explain things clearly they will re-direct support to 2nd level.

    Make sure you have the following details with you when u approach support

    1. Invoice of u laptop.
    2. Image in u laptop stating "Office Home & student Don't forget to activate".
    3. Have good internet connection.
    4. Before starting the support, get URL from them to connect again, if there is network drop.
      (If we don't get the URL to re-connect, we have to start the process from beginning).
    5. Type your problem in notepad in detail, once you access to support, immediately copy & paste your problem in support.

    Note:

    1.You can allow them to connect your laptop remotely.
    2. When 1st level support, transfers support to 2nd level, it might take sometimes more then 10 minutes

    (It means 1st level support guy drops, we are put in query for second level support, till 2nd level technical guy picks up the support we have wait and there won't be anybody to answer during that waiting time )

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  5. Anonymous
    2021-10-18T06:10:15+00:00

    Hello Sakthi, Did your issue got fixed? If yes, could you please help me here.

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