'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-09-25T18:37:34+00:00

    Hi Dave,

    I am facing the same issue with same device. I have bought device on August 20th 2021.. Yes until today it is working fine. Please share what has to be done to avoid this error

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  2. DaveM121 934.5K Reputation points Independent Advisor
    2021-09-06T09:07:40+00:00

    Hi Bansi,

    I am Dave, I will help you with this.

    Were you originally able to activate that pre-installed Office 2019 licence on that device when you purchased it?

    1

    Open Word, then go to File - Account

    What Microsoft Office licence is indicated on that page?

    2

    Log into this page: https://account.microsoft.com/services/

    What Microsoft Office licence is indicated on that page?

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