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I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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That's great news, thanks everyone for your support, I'm hopeful that this will be sorted tomorrow afternoon, which is great. It seems like a known issue which is also good news in case anyone else has similar issues...
You've probably been here, but it was this: https://support.microsoft.com/contactus
The same thing has just happened to me! I bought Office package when I bought the computer and installed it. It's been working fine until today. Now it wants me to activate Office, and everything has been frozen until I do. But when I try and log on it says that it is already installed on another device. It's very very very important for my work that I get this working again today!
Do you have any suggestions, please?
This could be a new issue, since multiple posts on the topic has cropped up recently.
However, first of all, how did you purchase Office? Did you purchase it in a store with the computer? Or did you purchase directly from Microsoft?
Which specific version of Office is this? Which operating system?
During the install process, were you guided to create a Microsoft account?
Hi bansipatel did u issue got resolved, I am also facing the same issue.
As Dave asked, which product information do you see in your account?
Also, have you tried an Office repair (https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b)?
For more on activation issues, see https://support.microsoft.com/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380.