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Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x11f0
Faulting application start time: 0x01d71034c99d2236
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1461e9dc-6097-****-****-b4406ef205e1
Faulting package full name:
Faulting package-relative application ID:
Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.
This has NOTHING to do with Windows updates.
This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.
Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.
See below I have been error free since the downgrade after 3/7/21
Hi Alex, it looks as if yesterday's updates did not clear this problem.
After the update KB5000802, I am now on 20H2 10.0.19042.867 (Settings>Home>About), but the kernelbase.dll is showing:
Product version 10.0.19041.804
Confusion reigns!
Mike
You may want to check for Office updates. My Office 2019 machines are on build 16.0.13801.20288 and no longer have the Heartbeat error.
As i said Ryan, i am already running Office 2019 version .20288 and i can confirm problem is gone.
For the records, i am in the process of updating all of my PCs to the March 2021 Windows 19042.867 version and this had no effect on the Heartbeat error.