Heartbeat Exe not working

Anonymous
2021-03-04T00:22:13+00:00

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae

Exception code: 0xc06d007e

Fault offset: 0x000000000002d759

Faulting process ID: 0x11f0

Faulting application start time: 0x01d71034c99d2236

Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 1461e9dc-6097-****-****-b4406ef205e1

Faulting package full name:

Faulting package-relative application ID:

Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2021-03-10T15:40:48+00:00

16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.

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Anonymous
2021-03-10T15:36:05+00:00

This has NOTHING to do with Windows updates.

This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.

Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.

See below I have been error free since the downgrade after 3/7/21

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  1. Anonymous
    2021-03-04T06:42:29+00:00

    Hi martinmcintyre,

    Sorry for the inconvenience the problem caused for you.

    According to your error information, it seems that your error is caused by KERNELBASE.dll. Here are some methods I have found for you, and I hope they could help you:

    1. Update the Windows system. Check if there are any new Windows-related patches or service packs. DLL errors may be caused by outdated Windows operating systems. Try to update the Windows system to see the result. Here are the steps: Open Windows Settings>Update & Security>Check for Updates>Please restart your computer after completing the update.
    2. Run System File Checker.

    a. Type Command Prompt in the search box of Windows and choose the best-matched one. Then right-click it to choose Run as administrator to continue.

    b. In the command line window, type the command sfc /scannow and hit Enter to continue.

    c. Then the System File Checker will begin to scan and fix the corrupted system files. Please do not close the command line window until you see the message verification 100% complete. When it is finished, reboot your computer and check whether the error 0xc0000409 is solved.

    1. Try to fix Office client, by performing a repair. Try a quick repair first, and if that doesn't work, try the online repair.

    If the problem persists, could you please provide a screenshot of your Office version(open an Office application>File>Account>capture a screenshot of the Product Information column) for us?

    Best regards,

    Jazlyn

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  2. Anonymous
    2021-03-05T07:21:16+00:00

    Hi martinmcintyre,

    If you still need further support, please do not hesitate to reply to me.

    Best regards,

    Jazlyn

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  3. Anonymous
    2021-03-05T16:45:35+00:00

    I have a brand new Dell laptop with the latest Windows and had 0 errors on Reliability History. Working fine.

    Truth is, Microsoft Office 365 ProPlus was working fine for 1 month (received the new laptop 1 month ago) until last night automatically received the update from Version 2101 (Build 13628.20448) to Version 2102 (Build 13801.20266).

    Now, I turn on my computer and have the SAME issue (see below error). The problem is the update. Had the update not occurred, I'd had never known about this error. Your Office is fine and the program just crashed as a result of the update. Likely a one-time item.

    Faulting Application Path: C:\Program Files\Common Files\Microsoft Shared\OFFICE16\OLicenseHeartbeat.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: OLicenseHeartbeat.exe

    Application Version: 16.0.13801.20182

    Application Timestamp: 602dd932

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 10.0.19041.804

    Fault Module Timestamp: 0e9c5eae

    Exception Code: c06d007e

    Exception Offset: 000000000002d759

    OS Version: 10.0.19042.2.0.0.256.161

    Locale ID: 1033

    Additional Information 1: fe25

    Additional Information 2: fe2598982014b3017e66523903d0ddc3

    Additional Information 3: a604

    Additional Information 4: a604c4b1640c4358ff7ba7d3c516c2c1

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    3 people found this answer helpful.
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