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Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x11f0
Faulting application start time: 0x01d71034c99d2236
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1461e9dc-6097-****-****-b4406ef205e1
Faulting package full name:
Faulting package-relative application ID:
Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.
This has NOTHING to do with Windows updates.
This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.
Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.
See below I have been error free since the downgrade after 3/7/21
Hi Player896353562, I have had Office 2016 on 'subscription (which was a one-off payment)' since 2015. Up to now, updates have been automatic, and trouble free.
I have just gone into my Office account on Microsoft, and clicked on 'Install', which downloaded Office/Outlook 2016. I now have 16.0.13801.20294 installed. 'File>Office Account>Office Updates' shows 'Updates are automatically downloaded and installed'. Rhetorical question: why wouldn't that update have been automatic?
Can I breath again, now, and not expect the 'Heartbeat' messages?
Thanks for your help.
Mike
As i said Ryan, i am already running Office 2019 version .20288 and i can confirm problem is gone.
For the records, i am in the process of updating all of my PCs to the March 2021 Windows 19042.867 version and this had no effect on the Heartbeat error.
You may want to check for Office updates. My Office 2019 machines are on build 16.0.13801.20288 and no longer have the Heartbeat error.