Heartbeat Exe not working

Anonymous
2021-03-04T00:22:13+00:00

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae

Exception code: 0xc06d007e

Fault offset: 0x000000000002d759

Faulting process ID: 0x11f0

Faulting application start time: 0x01d71034c99d2236

Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 1461e9dc-6097-****-****-b4406ef205e1

Faulting package full name:

Faulting package-relative application ID:

Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2021-03-10T15:40:48+00:00

16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.

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Anonymous
2021-03-10T15:36:05+00:00

This has NOTHING to do with Windows updates.

This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.

Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.

See below I have been error free since the downgrade after 3/7/21

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  1. Anonymous
    2021-03-06T15:46:56+00:00

    I am getting the same error, this after KB4601554 was installed.

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  2. Anonymous
    2021-03-06T16:23:01+00:00

    Issue is latest Office update - change your update Channel - the monthly “Current” is really a preview. Pitty nobody checks updates prior to release.....

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  3. Anonymous
    2021-03-05T16:45:35+00:00

    I have a brand new Dell laptop with the latest Windows and had 0 errors on Reliability History. Working fine.

    Truth is, Microsoft Office 365 ProPlus was working fine for 1 month (received the new laptop 1 month ago) until last night automatically received the update from Version 2101 (Build 13628.20448) to Version 2102 (Build 13801.20266).

    Now, I turn on my computer and have the SAME issue (see below error). The problem is the update. Had the update not occurred, I'd had never known about this error. Your Office is fine and the program just crashed as a result of the update. Likely a one-time item.

    Faulting Application Path: C:\Program Files\Common Files\Microsoft Shared\OFFICE16\OLicenseHeartbeat.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: OLicenseHeartbeat.exe

    Application Version: 16.0.13801.20182

    Application Timestamp: 602dd932

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 10.0.19041.804

    Fault Module Timestamp: 0e9c5eae

    Exception Code: c06d007e

    Exception Offset: 000000000002d759

    OS Version: 10.0.19042.2.0.0.256.161

    Locale ID: 1033

    Additional Information 1: fe25

    Additional Information 2: fe2598982014b3017e66523903d0ddc3

    Additional Information 3: a604

    Additional Information 4: a604c4b1640c4358ff7ba7d3c516c2c1

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    3 people found this answer helpful.
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