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Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x11f0
Faulting application start time: 0x01d71034c99d2236
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1461e9dc-6097-****-****-b4406ef205e1
Faulting package full name:
Faulting package-relative application ID:
Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.
This has NOTHING to do with Windows updates.
This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.
Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.
See below I have been error free since the downgrade after 3/7/21
Hi Player896353562, I have had Office 2016 on 'subscription (which was a one-off payment)' since 2015. Up to now, updates have been automatic, and trouble free.
I have just gone into my Office account on Microsoft, and clicked on 'Install', which downloaded Office/Outlook 2016. I now have 16.0.13801.20294 installed. 'File>Office Account>Office Updates' shows 'Updates are automatically downloaded and installed'. Rhetorical question: why wouldn't that update have been automatic?
Can I breath again, now, and not expect the 'Heartbeat' messages?
Thanks for your help.
Mike
Hi Alex, it looks as if yesterday's updates did not clear this problem.
After the update KB5000802, I am now on 20H2 10.0.19042.867 (Settings>Home>About), but the kernelbase.dll is showing:
Product version 10.0.19041.804
Confusion reigns!
Mike
Has anyone tested to see if this problem was resolved on their computer after Patch Tuesday yesterday? In my case patching is delayed a week so I have nothing new to report.