This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.
However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.
This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I just published an article on LinkedIn to hopefully make more people aware and get them submitting support requests. Enjoy...
https://www.linkedin.com/pulse/apple-vs-microsoft-greed-wars-creagh-warren/
Thanks! I read the article and truly hope that others find it in their Google Search quests looking for a solution to the problem.
As I mentioned earlier today, this AM I did send a request for the problem to be fixed via the Microsoft OneDrive App "Report A Problem". Suggestion on the best way to contact Apple to request the problem to be fixed on their end?
Go to the Apple website, select support, select either iPad or iPhone, scroll down to the bottom to the Get Support link on the right, follow the bouncing ball, selecting app issue, adding your serial number, etc. and then select exception - if your support period is over (depending how old your iPad Pro is, mine is a second gen, so too old, but your iPhone SE 2nd gen should be covered - so maybe select that at the beginning) and select the option that you recently upgraded to iOS 13 (yes, I know, but that’s the only viable option you get and it works). Ask for a call back and someone should call you within 2 minutes (an automated robot first, asking you to press 1 or 2 to speak to someone) and you’ll have the fun of going through the lame first line stuff. By all means, try to get through to a senior advisor straight away and quote my case number (Case: 101358273162) as a reference, stating that you have the same issue and it may expedite things a little (though probably not).
Best...
I / we all had the same issue. The solution provided by the help desk worked for me:
settings / one drive / toggle off the “Clear account settings”
Then, go try to save something from your phone to your one drive; it will prompt a re login. Yay it works.
Then return to settings and then toggle back on “clear account settings”. 💥 😁 now I can save to Onedrive from my mobile. Hallelujah
Thanks, MCheeseman. For clarity, did you mean toggle on? Then you need to restart the OneDrive app in order to get prompted to authenticate again. After which you’ll find that setting turned back off.
In any case,, I tried this and it doesn’t work. Given the explanations I’ve received that shouldn’t work and, oddly, I actually breathed a sigh of relief when it didn’t.
Are you actually using the share button (or similar) and selecting Save to Files in the menu or are you then selecting the OneDrive icon/app option to share/save to?