OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-17T04:28:45+00:00

    Spoke to Microsoft again today about the issue and they have not stated when a fix is available. Still with the developers apparently while our operations are at a stand still. Not good enough for a issue of this significance to be nearly a month with no ETA of a fix.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-17T04:32:50+00:00

    Hi Gloria,

    I have opened a service request also in regards to this issue. Sorry your solution above is not as per the issue and doesnt not fix the problem at hand.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-17T05:09:44+00:00

    Spoke to Microsoft again today about the issue and they have not stated when a fix is available. Still with the developers apparently while our operations are at a stand still. Not good enough for a issue of this significance to be nearly a month with no ETA of a fix.

    It really is reprehensible. I guess there's no one accountable these days, even for important problems.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-03-25T02:21:06+00:00

    It’s March 24 and I am still having the problem too!  I use One Drive all the time and the inability to not save to One Drive is really a problem.  Please fix the issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-26T22:20:41+00:00

    This is still an issue as of 3/26/2021 on OneDrive version 12.20.

    But I really need to back up my iPad because storage is getting low.

    This wouldn't be as much of a problem for me if I could just plug my iPad into my computer and transfer files, but that requires iTunes (a music and video streaming app?), and when I tried that, iTunes swiss-cheesed my system and dragged it to a halt, and the only option was to reinstall Windows. Now the computer runs great! And there's no way I'm installing Apple bloatware again.

    Please, Microsoft, talk to Apple about making a Windows app for wired iPad file transfer that won't break our systems, especially when you're going to halt backup via OneDrive indefinitely.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments