OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2021-04-28T11:56:02+00:00

    I have now version 12.26.1 only started to use OneDrive a few days ago and I cannot save -- the same behaviour as described here. Running iOS 14.5 on iPhone. Button grayed out both from within the apps and fro Files app.

    Any thoughts on this?

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  2. Anonymous
    2021-04-28T12:09:52+00:00

    I am running iOS 14.5 and OneDrive 12.26.1 and everything is working ok, so I can only suggest contacting MS via the support function within the OneDrive app and/or Apple via their website.

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  3. Anonymous
    2021-04-28T14:43:17+00:00

    I am running iOS 14.5 and OneDrive 12.26.1 and everything is working ok, so I can only suggest contacting MS via the support function within the OneDrive app and/or Apple via their website. 

    thanks it must be some settings then that I missed.

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  4. Anonymous
    2021-04-28T21:02:59+00:00

    Try quitting OneDrive, going into your iOS Settings, go to OneDrive, turning on the switch for Clear Account Settings and starting the OneDrive app again and logging in (if you haven’t tried this already).

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  5. Anonymous
    2021-04-30T10:53:47+00:00

    Just tested this and can confirm that the issue is only affecting *shared* folders. If I try to save to my own folders then it works OK both via OneDrive and file Files app on iOS.

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