OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2021-04-08T19:13:10+00:00

    FYI - 

    I received the following Reply from Microsoft OneDrive Team this AM in response to my recent "Report A Problem"  via the OneDrive App [Case #:1020395358].  My reply back follows the Microsoft OneDrive Email below:

    Panam (Microsoft)
    Thursday, April 8, 2021 3:21 AM GMT
    Hello Marilyn, <br><br>  <br><br>Thanks for contacting OneDrive support and we apologies for delay in response. Hope you are staying safe and healthy. <br><br> <br><br>I want to inform you that the OneDrive iOS team has been investigating feedback of lost writes made from the iOS Files App. I completely understand your concern that it is taking time to fix it however we’re actively working on improving our Files App experience and have temporarily set it in read only mode and this is the reason files are showing as read only. <br><br> <br>I regret for the inconvenience caused. I am afraid currently there is no ETA however the issue is already raised on high priority and will be fixed soon. Once the fix has been released, rollout will start with a new version of OneDrive app. Please keep checking the OneDrive app updates. <br><br><br><br>Meanwhile you can use OneDrive website i.e. onedrive.live.com in InPrivate browser or on a desktop browser to edit/upload files. <br><br> <br><br>Thanks for your understanding. <br><br> <br>Thanks<br><br>Panam P.<br><br>OneDrive Team<br><br><br><br>My Reply Back:<br><br>Thank you for the follow-up.  I am glad to hear that the issue has been given high-priority by Microsoft.  However the work-around that you suggest of using the  OneDrive website i.e.onedrive.live.comin InPrivate browser or on a desktop browser to edit/upload files  is not a viable substitute when working “on the road” using an iPhone or iPad.  Thus the main reason that I use OneDrive continues to leave me “non-functional”.

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  2. Anonymous
    2021-04-07T15:18:01+00:00

    Agree with comments of CreaghW.  It did not work for me either.

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  3. Anonymous
    2021-04-07T14:53:54+00:00

    Thanks, MCheeseman. For clarity, did you mean toggle on? Then you need to restart the OneDrive app in order to get prompted to authenticate again. After which you’ll find that setting turned back off. 

    In any case,, I tried this and it doesn’t work. Given the explanations I’ve received that shouldn’t work and, oddly, I actually breathed a sigh of relief when it didn’t. 

    Are you actually using the share button (or similar) and selecting Save to Files in the menu or are you then selecting the OneDrive icon/app option to share/save to?

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  4. Anonymous
    2021-04-07T14:35:38+00:00

    I / we all had the same issue.  The solution provided by the help desk worked for me:

    settings / one drive / toggle off the “Clear account settings”

    Then, go try to save something from your phone to your one drive; it will prompt a re login.  Yay it works.  

    Then return to settings and then toggle back on “clear account settings”. 💥 😁 now I can save to Onedrive from my mobile.  Hallelujah

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  5. Anonymous
    2021-04-06T21:08:40+00:00

    Go to the Apple website, select support, select either iPad or iPhone, scroll down to the bottom to the Get Support link on the right, follow the bouncing ball, selecting app issue, adding your serial number, etc. and then select exception - if your support period is over (depending how old your iPad Pro is, mine is a second gen, so too old, but your iPhone SE 2nd gen should be covered - so maybe select that at the beginning) and select the option that you recently upgraded to iOS 13 (yes, I know, but that’s the only viable option you get and it works). Ask for a call back and someone should call you within 2 minutes (an automated robot first, asking you to press 1 or 2 to speak to someone) and you’ll have the fun of going through the lame first line stuff. By all means, try to get through to a senior advisor straight away and quote my case number (Case: 101358273162) as a reference, stating that you have the same issue and it may expedite things a little (though probably not).

    Best...

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