OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-27T08:59:24+00:00

    Hi,

    I'm writing this thread for monitoring, if you still need assistance, please feel free to post back at your convenience.

    Wish you a nice day and please take care!😊

    Best regards,

    Gloria

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-26T09:24:32+00:00

    Hi,

    Thanks for sharing your experience in our community.

    Per your description, the OneDrive Save button and Folders in iPhone are grayed out, given your scenario, we are trying to test it in OneDrive version 12.19.5, as you can see, when I go to OneDrive and create a new document> it will show the Save page> click Save> Add Storage Account> OneDrive for Business> I can save it to OneDrive without problem.

    May I confirm my steps are same as yours? If not, could you please point out and we will further investigate it.

    To narrow down it, if you are not using the latest version of OneDrive for iPhone, please go to Apple Store and update it to see the result again.

    Meanwhile, to better understand your scenario, could you please provide some information with us?

    1. What’s your OneDrive version? Go to OneDrive> Settings> scroll down to the below and provide the screenshot of version page.
    2. Please provide some screenshots about “OneDrive Save button and Folders grayed out”, if you receive any prompt, better to share with us.
    3. Do all files or just some certain ones cannot save normally? Including a new file?
    4. What do you mean “Save to Files” through the Files App?

    We highly appreciate your effort to share the above information with us, we will try our best to help you troubleshoot it. 😊

    Best regards,

    Gloria

    Was this answer helpful?

    0 comments