OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2021-03-31T07:36:05+00:00

    Hi

    I'm not a techie but think I can help. This started happening to me a few weeks ago, and it was a hassle because I like to keep everything organised in onedrive, but had to start saving files on my device because onedrive locations were grayed out. 

    But here's what I have figured out. I use iPad pro by the way but it's the same thing...

    There are two different ways to save to one drive from your iPad or iPhone.  The one that's stopped working says “save to files’ and is beneath various app icons like outlook, messages, and......onedrive! If you click the one drive icon you can save to the specific filemlocation you want.  It works that way.  Hope that helps

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  2. Anonymous
    2021-03-30T12:11:03+00:00

    I’m still having the same issue (on March 30th, 2021)

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  3. Anonymous
    2021-03-26T22:20:41+00:00

    This is still an issue as of 3/26/2021 on OneDrive version 12.20.

    But I really need to back up my iPad because storage is getting low.

    This wouldn't be as much of a problem for me if I could just plug my iPad into my computer and transfer files, but that requires iTunes (a music and video streaming app?), and when I tried that, iTunes swiss-cheesed my system and dragged it to a halt, and the only option was to reinstall Windows. Now the computer runs great! And there's no way I'm installing Apple bloatware again.

    Please, Microsoft, talk to Apple about making a Windows app for wired iPad file transfer that won't break our systems, especially when you're going to halt backup via OneDrive indefinitely.

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  4. Anonymous
    2021-03-25T02:21:06+00:00

    It’s March 24 and I am still having the problem too!  I use One Drive all the time and the inability to not save to One Drive is really a problem.  Please fix the issue.

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  5. Anonymous
    2021-03-17T05:09:44+00:00

    Spoke to Microsoft again today about the issue and they have not stated when a fix is available. Still with the developers apparently while our operations are at a stand still. Not good enough for a issue of this significance to be nearly a month with no ETA of a fix.

    It really is reprehensible. I guess there's no one accountable these days, even for important problems.

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