OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Anonymous
2021-02-26T00:07:12+00:00

Onedrive folders and Save button are grayed out on my iphone when I have tried to "Save to Files" through the Files App. The folders for some reason are showing as read only in the App as well which is quite weird.

However other cloud services such as google drive, dropbox save to iphone and the Save button are not grayed out and completely available to save too.

This was working previously but all of a sudden has stopped for no reason. I am site administrator on this account having full permissions from a microsoft end and have checked the settings in the iphone to allow access to all photos. I have not changed any settings either or read only.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2021-06-02T23:37:54+00:00

    This works for one drive only, not for synced libraries, but you did make a good point for those who use ‘shortcuts in one drive’ rather than the ones use ‘synced’ like me. Thanks!

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  2. Anonymous
    2021-06-02T23:33:19+00:00

    Hi all,

    Really thanks for all your effort to share this experience with us, in terms of your OneDrive Save button and Folders grayed out in iPhone and iPad issue, we’ve further investigate and we would like to add a summary of this to help other users get more information on such same situation.

    Problem description:

    OneDrive Save button and Folders grayed out when using Files app on iPhone/iPad.

    Problem environment:

    Microsoft 365 Apps or Office 365 Business

    Suggestions:

    Based on our internal resources, this is a temporary adjustment in IOS OneDrive and Files App entering read only mode which helps prevent future changes from being lost without proper save. This situation happens with OneDrive iOS version 12.18+ on iOS and iPadOS devices, the Files app experience will reflect that writes cannot be made at this time and will prevent end-users from editing files or folders from the Files app. End users will also temporarily be unable to save items to OneDrive using the "Save to Files" command in the iOS Share sheet.

    Besides, you can also see the notice in OneDrive from Apple Store, like below screenshot:

    Image

    Please notice the change is temporary, but we don't have an ETA when it will be reverted. There are discussions between Apple and Microsoft to determine how to fix. Given this case, we kindly suggest you be patient and wait for the newest updates.

    Thanks all for your cooperation and understanding!

    Have a nice day!

    Regards,

    Gloria

    Gloria,

    Thanks for summing up. While everyone wait patiently, can you please give an estimates of turnaround pls? Thanks

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  3. Anonymous
    2021-04-30T10:53:47+00:00

    Just tested this and can confirm that the issue is only affecting *shared* folders. If I try to save to my own folders then it works OK both via OneDrive and file Files app on iOS.

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  4. Anonymous
    2021-04-28T21:02:59+00:00

    Try quitting OneDrive, going into your iOS Settings, go to OneDrive, turning on the switch for Clear Account Settings and starting the OneDrive app again and logging in (if you haven’t tried this already).

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  5. Anonymous
    2021-04-28T14:43:17+00:00

    I am running iOS 14.5 and OneDrive 12.26.1 and everything is working ok, so I can only suggest contacting MS via the support function within the OneDrive app and/or Apple via their website. 

    thanks it must be some settings then that I missed.

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