OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Ok, just got off the phone with Apple and this is the situation. The issue is (rather obviously) surrounding permissions. It appears that BOTH Apple and Microsoft made changes in the nitty gritty details (which haven’t been shared with me) regarding how iOS authenticates write permissions to OneDrive. Google, for example, have not made changes and so it still works but there’s every possibility that they may make the same changes if the changes are rooted in security. 

Apple’s stance is that they want their devices to be as secure as possible and, as such, they are currently unwilling to reverse the changes that they made. So, we are reliant on MS to get the feedback and, essentially, make changes in order to play ball with Apple. 

The best thing to do is to take this information and share it with as many people as possible and encourage them to make individual support calls to both companies until one of them gets enough that they are willing to back down. That being said, if it is a security issue and Apple are right, then the onus really is on MS to modify OneDrive authentication to align with the requirements that Apple now set for OneDrive (and all cloud services) to work with iOS devices.

Until then, work around are necessary but everything is possible, if in more roundabout ways, and ‘sharing’ on iOS devices and selecting OneDrive does work.

Go onto your social media and share this information and what needs to be done!

If someone from MS is monitoring this thread, please reach out to me as we need to make this an official support issue with MS.

I, personally, have logged a call with Apple support and am working my way up through the ‘chain’ of support until I get to someone that understands what I’m telling them - that it is a global iOS issue that effects every single iOS device in the world (and anyone using OneDrive). I’m not exactly sure which iOS version introduced the issue, so if anyone can help me pinpoint that it could help me to get Apple to resolve this ASAP.

This is still an issue as of 3/26/2021 on OneDrive version 12.20.

But I really need to back up my iPad because storage is getting low.

This wouldn't be as much of a problem for me if I could just plug my iPad into my computer and transfer files, but that requires iTunes (a music and video streaming app?), and when I tried that, iTunes swiss-cheesed my system and dragged it to a halt, and the only option was to reinstall Windows. Now the computer runs great! And there's no way I'm installing Apple bloatware again.

Please, Microsoft, talk to Apple about making a Windows app for wired iPad file transfer that won't break our systems, especially when you're going to halt backup via OneDrive indefinitely.

Spoke to Microsoft again today about the issue and they have not stated when a fix is available. Still with the developers apparently while our operations are at a stand still. Not good enough for a issue of this significance to be nearly a month with no ETA of a fix.

It really is reprehensible. I guess there's no one accountable these days, even for important problems.

Hi Gloria,

I have opened a service request also in regards to this issue. Sorry your solution above is not as per the issue and doesnt not fix the problem at hand.