Lost notes in one note

Anonymous
2021-05-18T08:46:16+00:00

I have lost all the notes on one of my pages. I have been adding on to it gradually and saw that all additions were synced timely. When I go back to add to it, I see that all my notes have gone.

There is nothing in deleted notes or in recycle bin of my one drive account. Please, guide me as to how I can recover it.

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2021-05-18T10:34:59+00:00

Hi Ishita Ganeriwala，

I go through the post carefully, as for the issue, here are some suggestions:

  1. Please login in OneDrive for the web at www.onenote.com and open your notes from here, check if you can see your notes here.
  2. If you can see the page but not see notes in it, you may check page versions from OneNote for the web to check if someone delete some contents in the notes, right click pages>Select Show versions and you can see version history of the page, you may also restore your notes from the history.
  3. For more information: Find my lost notes - Office Support (microsoft.com)

If suggestions above doesn’t help, could you please share information below with us for further troubleshooting?

  1. Do you edit notes from OneNote for the web or OneNote for Mac app? if it is OneNote for Mac, which version do you use? you may check version from OneNote>About OneNote.
  2. Did you changed anything before the issue?
  3. Did you share the notebook with others?
  4. Does the issue happen on all your notebooks or specific one?
  5. Only notes in pages disappear or you cannot find the page at all?
  6. May I know which Office subscription do you purchased? Office 365 Personal/Family or Office 365 for business(license is assigned by your Office 365 admin)

Regards,

Clark

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Anonymous
2021-05-19T07:38:27+00:00

Hi all,

As this thread has a lot of posts, to make sure you get the most updated information. We will mark this reply as an answer and stick to the top. 

Any further updates on this issue will be posted in this reply. So make sure you've subscribed this thread to get the latest information. 

For now, we have reported this issue internally to the related resources, and they are actively working on it. 

If you did not lose an entire OneNote page, just some of the content in it.  Please refer to Clark’s suggestion use the Page Version to retrieve as much data as you can as a temporary workaround.

Also, if you are the administrator and have already issue a support ticket in the admin center. Please reply to this post and we will need to collect your support ticket number to track the progress.

Appreciate for your understanding and patience.

Regards,

Alex Chen

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Anonymous
2021-05-22T01:16:01+00:00

This is Eric from the OneNote team, wanting to make sure folks are aware that the OneNote engineering team has acknowledged this issue and is actively investigating. We are working to get to the root of the issue.

We sincerely apologize for the pain and inconvenience this is causing and are working hard on a fix to apply as soon as possible.

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  1. Anonymous
    2021-05-18T15:34:08+00:00

    I have had the same exact issue on OneNote for PC. I have lost one page from yesterday 17/05 and there seems to be no evidence of it ever existing: I looked in deleted notes and tried to restore it from the web version, but nothing. My notes automatically save and are synced in one drive, but also I haven't been able to restore it from that path in any way.

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  2. Anonymous
    2021-05-18T13:37:12+00:00

    Hi All,

    I am really sorry for the inconvenience the issue causes. I will involve more resource on the issue and will post any news we get here ASAP. Here is a brief summary for the issue and partial solution so far:

    Issue description:

    Some contents lost in OneNote notebook pages and some pages disappear from notebook.

    Environment:

    OneNote for Mac

    OneNote for the web.

    Workaround:

    As for contents that disappear from the pages, please try restoring them from Page version(Right click page>Show versions) in OneNote for the web: www.onenote.com

    Image 

    At the same time, I would suggest you give feedback from OneNote for the web by click Help>Feedback that will also address the issue to the related team and promote them to investigate and fix the issue. Sorry for the inconvenience again and thanks for your patience.

    Best Regards,

    Clark

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