OneDrive sign in error code: 0x8004de69

Anonymous
2021-02-11T12:59:13+00:00

Hi,

I get this error: 

There was a problem signing you in

Please try again in a few minutes. (Error Code: 0x8004de69)

I waited one week. Then, I reinstalled Windows 10. The same error code. I didn't find the error code on Google. What does it mean?

Thanks!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-02-17T15:15:58+00:00

    I got this error after I updated my password. I solved it by opening Windows Credential Manager and deleting the entries it had containing the word 'onedrive'. After I had done this it started working again.

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  2. Anonymous
    2022-04-12T10:17:58+00:00

    The Solution that worked for me:

    Stop OneDrive.

    Go to Control Panel -> Credential Manager -> Windows Credentials and delete all Generic Credentials containing OneDrive (should be 2 or 3 entries).

    Then delete virtualapp/didlogiacal too (if exists). Afterwars start OneDrive, type in credentials and there you go

    Worked well for me.

    I just had to delete the most recent OneDrive credentials (2 entries, left the oldest one intact) and click "Try Again".

    Thanks!

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  3. Anonymous
    2021-12-14T14:30:45+00:00

    Came here to say exactly this. Was having the same issue with a new user setup, and logged into OneDrive online and then was able to pop the desktop client open perfectly fine.

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  4. Anonymous
    2021-04-11T19:09:12+00:00

    Nothing so far :-(

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  5. Anonymous
    2021-04-06T21:31:17+00:00

    I have the same question

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