OneDrive for Mac on Big Sur

Anonymous
2020-11-17T12:19:07+00:00

Hello everyone,

Since I've updated to Big Sur, OneDrive is eating a lot of resources. The vent of my Macbook is constantly running...

I've seen earlier discussions with other OS versions, however all tipps did not help (reset/reinstall/reset via terminal etc..).

Any ideas?

Cheers

Phil

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-11-25T07:00:43+00:00

Hi All,

We are really sorry for the performance on OneDrive for Mac after you upgrade to latest Mac OS Big Sur, here is a summary for the issue with the suggestion that works for some members. We get information that the related developer team of OneDrive is working on fix and improvements to make sure OneDrive work well on Big Sur, Please keep your OneDrive up to date.

Issue Description:

OneDrive is taking up a lot of resource on Mac when syncing after upgrade to Mac OS Big Sur.

Environment:

OneDrive For Mac

Suggestion:

To make sure there are no compatible issue between OneDrive and Mac OS Big Sur. Please make sure OneDrive is up to date. You may update OneDrive by methods below:

Download standalone package( Download OneDrive for Mac (standalone .pkg) - Version 20.169.0823.0008 (October 16, 2020)

Update OneDrive to 20.169.0823 from Apple Store

For more information: OneDrive release notes

Additionally, please also turn off Anti-virus softwares on your Mac, as some users report the issue could be related to them. To check if the issue caused by other programs on MAC, please preform Mac Safe Mode: Apple Support article: How to use safe mode on your Mac

Regards,

Clark

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Anonymous
2020-12-01T00:16:00+00:00

My problem was Avast. Any network filter such as anti-virus or LittleSnitch don't seem to be working well with Mac OS Big Sur yet. For me, Avast was blocking my gmail IMAP servers on Mail app and stopping my files from syncing on onedrive, dropbox etc..

For anti-virus un-install, dropping the application icon in the bin alone may not be enough to completely remove it. Follow the developer’s instructions for full un-install. For my instance, I just googled un-install Avast and followed the instructions and after I restarted the computer, onedrive and my emails started working flawlessly again.

Hope it helps!

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  1. Anonymous
    2020-11-17T14:16:00+00:00

    Hi PhilCHSG,

    I go through the post carefully, per the description, it seems you experience high cpu usage while using OneDrive on Mac after you update to latest Mac OS Big Sur. Here are some suggestion:

    1. Please make sure OneDrive is up to date. You may install the latest version from the article: OneDrive release notes
    2. To check if the issue relates to OneDrive Finder Integration , you may turn Off OneDrive Finder Integration from System Preferences>Extensions. You may find more details on the Integration from the Turn on Finder integration in the article: Sync files with OneDrive on Mac OS X

    If suggestion above doesn’t help, could you please share information below with us more troubleshooting?

    1. if you expand the OneDrive category in Activity Monitor, what about details you see here?
    2. which OneDrive version you are using? You may check it via OneDrive icon>More>Preferences>About

    Regards,

    Clark

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  2. Anonymous
    2020-11-17T15:17:06+00:00

    Dear Clark,

    Many thanks for your reply.

    Newest version was already installed. I did deactivate the Finder integration without any success. Same situation.

    Regards,

    Phil

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  3. Anonymous
    2020-11-18T14:38:02+00:00

    Hi Phil，

    Thanks for the update and I am really sorry for the issue. To check if the issue caused by other programs running on Mac, I would suggest you start Mac Under safe mode, and check if OneDrive works well. For information on how to do so, please check the article:Start up your Mac in safe mode - Apple Support.

    Hope these can help.

    Regards,

    Clark

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