OneDrive for Mac on Big Sur

Anonymous

Hello everyone,

Since I've updated to Big Sur, OneDrive is eating a lot of resources. The vent of my Macbook is constantly running...

I've seen earlier discussions with other OS versions, however all tipps did not help (reset/reinstall/reset via terminal etc..).

Any ideas?

Cheers

Phil

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi All,

We are really sorry for the performance on OneDrive for Mac after you upgrade to latest Mac OS Big Sur, here is a summary for the issue with the suggestion that works for some members. We get information that the related developer team of OneDrive is working on fix and improvements to make sure OneDrive work well on Big Sur, Please keep your OneDrive up to date.

Issue Description:

OneDrive is taking up a lot of resource on Mac when syncing after upgrade to Mac OS Big Sur.

Environment:

OneDrive For Mac

Suggestion:

To make sure there are no compatible issue between OneDrive and Mac OS Big Sur. Please make sure OneDrive is up to date. You may update OneDrive by methods below:

Download standalone package( Download OneDrive for Mac (standalone .pkg) - Version 20.169.0823.0008 (October 16, 2020)

Update OneDrive to 20.169.0823 from Apple Store

For more information: OneDrive release notes

Additionally, please also turn off Anti-virus softwares on your Mac, as some users report the issue could be related to them. To check if the issue caused by other programs on MAC, please preform Mac Safe Mode: Apple Support article: How to use safe mode on your Mac

Regards,

Clark

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Anonymous

My problem was Avast. Any network filter such as anti-virus or LittleSnitch don't seem to be working well with Mac OS Big Sur yet. For me, Avast was blocking my gmail IMAP servers on Mail app and stopping my files from syncing on onedrive, dropbox etc..

For anti-virus un-install, dropping the application icon in the bin alone may not be enough to completely remove it. Follow the developer’s instructions for full un-install. For my instance, I just googled un-install Avast and followed the instructions and after I restarted the computer, onedrive and my emails started working flawlessly again.

Hope it helps!

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49 additional answers

Anonymous

2021-01-13T14:44:15+00:00
Hey y'all,

I got the same problem. Meanwhile, all the other cloud services (Google Drive and Dropbox) work just fine.

I am listing what I have done so far in case I missed anything:

Uninstalled the app and downloaded the latest update from the link provided

Uninstalled the app and downloaded the latest update from App Store

Uninstalled all anti-virus and anti-malware apps

Restarted the computer

Signed-in using safe mode

Help.
As usual all the other cloud services have their things sorted really quick. Microsoft gives low priority to Apple users. Have notice that as a user in the last 3.5 years.
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Anonymous

2021-01-07T18:28:57+00:00

Same issue here unfortunately. At least, on my 19" MBP which has been updated to Big Sur, with Sophos antivirus. On my other machines, more or less the same configuration, with Sophos and MacOS 10.15 I have no problem. So it might very well be a problem of Big Sur in combination with OneDrive. It is really driving me insane though, having to try and find workarounds all the time!
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