OneDrive for Mac on Big Sur

Anonymous
2020-11-17T12:19:07+00:00

Hello everyone,

Since I've updated to Big Sur, OneDrive is eating a lot of resources. The vent of my Macbook is constantly running...

I've seen earlier discussions with other OS versions, however all tipps did not help (reset/reinstall/reset via terminal etc..).

Any ideas?

Cheers

Phil

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-11-25T07:00:43+00:00

Hi All,

We are really sorry for the performance on OneDrive for Mac after you upgrade to latest Mac OS Big Sur, here is a summary for the issue with the suggestion that works for some members. We get information that the related developer team of OneDrive is working on fix and improvements to make sure OneDrive work well on Big Sur, Please keep your OneDrive up to date.

Issue Description:

OneDrive is taking up a lot of resource on Mac when syncing after upgrade to Mac OS Big Sur.

Environment:

OneDrive For Mac

Suggestion:

To make sure there are no compatible issue between OneDrive and Mac OS Big Sur. Please make sure OneDrive is up to date. You may update OneDrive by methods below:

Download standalone package( Download OneDrive for Mac (standalone .pkg) - Version 20.169.0823.0008 (October 16, 2020)

Update OneDrive to 20.169.0823 from Apple Store

For more information: OneDrive release notes

Additionally, please also turn off Anti-virus softwares on your Mac, as some users report the issue could be related to them. To check if the issue caused by other programs on MAC, please preform Mac Safe Mode: Apple Support article: How to use safe mode on your Mac

Regards,

Clark

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Anonymous
2020-12-01T00:16:00+00:00

My problem was Avast. Any network filter such as anti-virus or LittleSnitch don't seem to be working well with Mac OS Big Sur yet. For me, Avast was blocking my gmail IMAP servers on Mail app and stopping my files from syncing on onedrive, dropbox etc..

For anti-virus un-install, dropping the application icon in the bin alone may not be enough to completely remove it. Follow the developer’s instructions for full un-install. For my instance, I just googled un-install Avast and followed the instructions and after I restarted the computer, onedrive and my emails started working flawlessly again.

Hope it helps!

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  1. Anonymous
    2021-01-30T13:10:10+00:00

    I am just wondering whether anyone using a Mac is happy with the performance of the OneDrive sync function. 

    We have multiple Macs at our office - we cannot seem to get anyone to work and sync with OneDrive without risking them to explode (fan sound is indicative of this).

    Is Microsoft giving us Mac users the boot? Have we been tricked in subscribing for these services? I wonder!

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  2. Anonymous
    2020-11-20T14:22:36+00:00

    Hi Phil，

    Thanks for the updates, if the issue don’t happen in Mac Safe Mode, the issue could be related to your Mac Start up. To troubleshoot it, please check the article from Apple Support：Apple Support article: How to use safe mode on your Mac. you may narrow down and check which program cause the issue.

    ***Disclaimer:****Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.*​

    @Simon We are really sorry for the inconvenience the issue causes. as you can see in the article OneDrive release notes OneDrive version 20.124.0621.0006 is a version released on July 24, though it is the latest version available from APP Store, I would suggest you download standalone package( Download OneDrive for Mac (standalone .pkg) - Version 20.169.0823.0008 (October 16, 2020)) to make sure you get the latest version of OneDrive that is compatible with the new Mac OS. Additionally, does the issue happen on Mac Safe mode?

    Regards,

    Clark

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  3. Anonymous
    2020-11-21T16:00:11+00:00

    I had this problem too but your suggestion to download the standalone package solved it. Clearly, the newer build is required for Big Sur. Can you please mention this to whomever is responsible for deploying OneDrive to the App Store?

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