Apple mail keeps asking for outlook email password

Anonymous
2020-11-10T18:49:36+00:00

Hi,

I’ve got two outlook email accounts on my iphone and  both are constantly requiring me to re-enter my password. Its only started happening over the last 3 days and becoming increasingly annoying. I know other people that are having the same issues, so I’m not sure if its something to do with the latest IOS update. I would be grateful if anyone has any information on how to ressolve this. 

thank you

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  1. Anonymous
    2020-12-04T11:42:37+00:00

    I don't know if anyone has tried this already, but I have been using the Microsoft Authenticator app for my work emails.  I have just added my Outlook account to it in the hope that it will resolve having to input the password for that mail account every week.

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  2. Anonymous
    2020-12-04T10:43:13+00:00

    I have both the native email app and the outlook app on my phone.

    i can confirm the outlook app continues to work when the password has expired and is prompted for by the native mail app.

    So this is a work around though i hate the layout of the outlook app and its slower to use.

    i’ve recently deleted one of my accounts and re added it to see if this is also a fix. Not been going enough days yet to see if that foes the job but i recall a similar issue a few years back and this was a solution.

    ive read somewhere that it is a known ios issue and apple will be releasing a fix but no date as to when.

    ill update here after a week or so if the delete/add account fixes the issue in the native app.

    i have multiple hotmail accounts on my phone so can compare the one ive readded with the others that continue to prompt.

    Very useful. Yes, after a week or two, please do let us know how you get on. Same phone and e-mail account, and with both outlook and apple mail clients, is the perfect test case combination. So that's a sort of workaround. Personally, I'm a bit old fashioned, and like to have different apps for work and personal mail (rather than multiple accounts under the same app) so I normally prefer to run 2 apps.

    Interesting to see if deleting and adding it back (as either an outlook type account or an exchange type account) is a permanent fix - I'm a bit sceptical, but the only way to know is to try. Definitely seems to be something Apple needs to look at here. I know for a fact that the iOS 13 mail app had huge problems with outlook accounts initially - double phantom sent items, incorrect display of reply/forward arrows etc. After several 13.x releases, they were resolved (Apple's change log confirmed this).

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  3. Anonymous
    2020-12-04T10:07:33+00:00

    Did that 2 days ago and so far so good but waiting a week or so before assuming it has fixed the issue as promots for password only come up every few days on the other accounts i have.

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  4. Anonymous
    2020-12-04T09:55:20+00:00

    I have both the native email app and the outlook app on my phone.

    i can confirm the outlook app continues to work when the password has expired and is prompted for by the native mail app.

    So this is a work around though i hate the layout of the outlook app and its slower to use.

    i’ve recently deleted one of my accounts and re added it to see if this is also a fix. Not been going enough days yet to see if that foes the job but i recall a similar issue a few years back and this was a solution.

    ive read somewhere that it is a known ios issue and apple will be releasing a fix but no date as to when.

    ill update here after a week or so if the delete/add account fixes the issue in the native app.

    i have multiple hotmail accounts on my phone so can compare the one ive readded with the others that continue to prompt.

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  5. Anonymous
    2020-12-04T09:41:30+00:00

    I dont actually use the outlook app just the internal iphone mail app and i have been asked multiple times a day to input passwords for my MS mail accounts since updating.On my Ipad whitch i have not updated to IOS14 i have no issues.

    Yes, iOS 14 seems to be a contributing or aggravating cause for sure. I'm just curious to see if the Outlook app might be a workaround, and/or deleting the outlook.com account for the Apple mail app and recreating as an Exchange type account. I suspect the Exchange solution with the Apple mail client might not be a permanent fix, but interested to hear from anyone that has switched to Outlook a while ago, to see if that does not suffer from the issue. I have 2 devices that are configured with the Outlook mail app against MS O365 accounts (similar to outlook.com probably), and they do NOT suffer this issue, so I think it is possible that the Outlook app is OK.

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