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Hi,
I’ve got two outlook email accounts on my iphone and both are constantly requiring me to re-enter my password. Its only started happening over the last 3 days and becoming increasingly annoying. I know other people that are having the same issues, so I’m not sure if its something to do with the latest IOS update. I would be grateful if anyone has any information on how to ressolve this.
thank you
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Installing and using the Outlook app instead is not a solution. This is obviously a bug with either IOS 14 or a recent update on the Outlook side.
Use the Outlook app, never asked for my password after I logged in
I removed all my outlook acocunt from apple mail. Installed the outlook app instead. I don’t like it, but atleast then I don’t have that annoying prompt daily
No. For me the Outlook mail app on iPhone works perfectly and never keeps prompting me to input a password.
Right it just happened to me again however I noticed something - I am in my home and my iPhone is normally connected to my home wifi. I was in the iPhone mail app looking at a list of emails in my Outlook inbox. I swiped an email and deleted. At this point the message prompting me to input my Outlook password appeared but at the same time I noticed the wifi connection had dropped and my device had reverted to my mobile's 4G connection.
Maybe therefore the issue can occur if a) you are in your iOS mail app and the same time as b) your wifi connection drops and your device reverts to 4G.
I am not an expert in network technology so it's just a theory. Will bear this in mind the next time the problem occurs.