Word templates not opening as new documents

Anonymous
2020-11-17T00:37:36+00:00

This happened after a recent Windows update.

I've seen this issue written about and have tried the suggested solutions without luck.  First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."

All templates are just opening as .dotm instead of .docm or .docx.  Any other troubleshooting steps available?

[Moved from  Word/Windows 10/Microsoft 365 Apps or Office 365 Business]

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2021-04-14T06:01:59+00:00

    Hi and thanks for helping.  This has been a huge problem.

    Working backwards...

    All templates have VB code linking them to a local Access DB.  dotm docm is mandatory

    This only affects 1 computer, but it is my work laptop.  I am a doctor and enter patient data by laptop.

    "Save as" a template (overwriting) does not change.  Icons are not correct for dotm.  They look generic.  docm icons are correct.

    dotms were created in Word by the standard method and successfully used for several years.  A Windows or Word update broke their function.

    Sharepoint is not used.

    "New" is no longer an option for dotms.  Only "edit" since this problem began.

    QUOTE:  If you use File > New and pick a template, Word will create a new document based on the template.

    I cannot pick one of my personal templates this way. Under "New" there is only a blank document and below online templates.  If I click File\Open then the template opens as a template

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  4. Anonymous
    2020-11-19T06:07:50+00:00

    Hi Nicholas,

    Yes the different appearance of the Word template icon should be a problem.

    Considering you are using Office apps with Microsoft 365 personal subscription, we will help you move this thread to the dedicated category, engineers there will help you further troubleshoot the issue.

    Thanks for your patience and understanding.

    Best Regards,

    Tina

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  5. Anonymous
    2020-11-19T04:06:54+00:00

    Windows 10 Pro Version 10.0.18363 Build 18363

    I already gave the Office version number.

    Opening the template file from the path you gave did not change the result.  Does the different appearance of my template icons not indicate a problem?

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