Word templates not opening as new documents

Anonymous
2020-11-17T00:37:36+00:00

This happened after a recent Windows update.

I've seen this issue written about and have tried the suggested solutions without luck.  First tried quick repair and then full reinstall of office 365. Also set related registry entries to "new."

All templates are just opening as .dotm instead of .docm or .docx.  Any other troubleshooting steps available?

[Moved from  Word/Windows 10/Microsoft 365 Apps or Office 365 Business]

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Charles Kenyon 171K Reputation points Volunteer Moderator
    2021-04-13T08:26:16+00:00

    How were these "templates" created? 

    Were they created in Word and saved, in Word, as templates?

    Or, did some other program create them and attach a .dotm suffix? Given the path, I suspect the latter.

    Try opening  a problem .dotm in Word and using SaveAs to save as a template with the same name in the same location. Any difference after you do this?

    Why are all of these .dotm templates? Do you really need them macro-enabled?

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  2. Anonymous
    2020-12-01T21:06:30+00:00

    This the new MS norm?  Update OS, break millions of machines and ignore.  You idiots also wrecked our Access application nearly putting us out of business.

    Maybe this thread can be locked since it seems to have the standard MS resolution.

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  3. Anonymous
    2021-04-22T03:06:35+00:00

    Are these requirements all new?  Its worked fine as we currently have it for more than 10 years.

    You are mandating that the templates folder NOT be shared?  Maybe this is an attack on advanced users who MS believes should pay for their business level services?

    If not, how do you expect I might distribute our 20+ evolving templates if the containing folders cannot be shared?

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  4. Anonymous
    2021-04-21T21:04:28+00:00

    Worse than doing nothing is to string me along so I have to keep re-explaining ad infinitum.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2020-11-17T08:24:26+00:00

    The default right click\double click option for a template is New

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