Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
i Have the same situation,
i have two-factors method enabled, I lost access to my account then I got it back by submitting ID Papers, now i have access to my account again on mobile and desktop but i can't turn two-factors off because it asks me for a code generated from auth app.
when i generate a code from mobile app it doesn't work on my business settings.