Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  1. Anonymous
    2023-01-17T04:48:55+00:00

    is it me, or they have removed this option now? It doesnt even appear anymore! Think thats it for us all now :(

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  2. Anonymous
    2023-03-30T15:23:17+00:00

    I lost access to my Facebook Account because I didn't backup the Google Authenticator app. I am able to log in with my password, but I'm asked for the code from the Authenticator app, which I no longer have access to. I did save the Recovery Codes that Facebook gives you. However, I'm asked for a 6 digit code. My recovery codes are 8 digits long. It did not work for me! It's been 2 years and I'm still trying to get access to my Facebook Account with no success!

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  3. Anonymous
    2023-04-25T10:44:30+00:00

    Hi im in the same boat been over two years now. I dont even get the option to upload ID. I recieve OTP for password reset but nothing for 2FA. As per the threads what email address can you use to meail this query to. I have even gone thru the privacy department and asked that my data be deleted with no luck. HELP

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  5. Anonymous
    2023-04-26T07:41:54+00:00

    I got it sorted after about 2 months, try emailing info++*** Email address is removed for privacy *** They got me back in. Good luck

    Sigh does not show email address :(

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