Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

118 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-10-28T14:25:16+00:00

    The exact same thing has happened me I have lost everything from my original Facebook all my children's photographs from 2009 any help would be very much appreciated regards Catherine

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-10-28T14:26:57+00:00

    As mine Was in my maiden name and my I'd all in my married name I sent I'd and marriage certificate and still denied access

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-04T10:15:38+00:00

    The exact same thing has happened me I have lost everything from my original Facebook all my children's photographs from 2009 any help would be very much appreciated regards Catherine

    Good day Catherine,

    So can you help me with this kind of problem I'v right now, really, I need help.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-11-04T10:18:48+00:00

    Please if you know how to go through this kind of issues I am In right now.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-11-08T04:27:09+00:00

    Hi all,

    Thanks for sharing your experiences with this issue.

    I manage FB ad accounts and losing access to my account will be very costly to me and my clients. I also find value in my personal photos and correspondence.

    I did not setup 2fa so I did not have an authenticator setup for FB.

    I am able to reset my password via email and SMS.

    I do not see the same options as others when prompted for 6 digit code. I only see "How to check code generator" and "Approve from another device".

    I have been contacting any Facebook contact I can find and they only recommend the same solutions that are either outdated, non-functional or both.

    I'll be following closely here, thanks again!

    Mike

    Was this answer helpful?

    0 comments