This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been contacting them daily for the last week, and just heard back today and they requested my ID. This is the first time I've been able to upload my ID.
They said to me they can’t switch it off or change it for me because the account owner should do it
Can you share the email address you been in contact with 😊 I used to have a support email address but now it’s now where to be found
I've been emailing ******@facebookmail.com. I recommend also documenting the issue as much as possible. I created screen capture videos from both my desktop and my mobile device and wrote a long explanation of what happened. I've emailed almost every day, I just copy and paste the same message, and I also asked my friends to report a problem and share that same message with my account info.
email security at facebookmail dot com