Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  1. Anonymous
    2022-07-08T04:39:12+00:00

    I can’t see it sorry

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  2. Anonymous
    2022-07-08T04:31:58+00:00

    read back in the comments. I shared it before.

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  3. Anonymous
    2022-07-08T04:08:27+00:00

    Which email address did you use? It’s hidden.. maybe put space in between

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  4. Anonymous
    2022-07-08T03:52:29+00:00

    Today I was actually able to confirm my identity and I can now access my account again. I do not know what worked, I can only say that I made videos that I emailed repeatedly to security at Facebookmail dot com I also reported a problem repeatedly (including the videos) using a temporary profile and I tried every day to access my account. Today it just worked! Keep trying and good luck!

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  5. Anonymous
    2022-07-06T16:27:43+00:00

    I was able to restore settings in authenticator and get facebook code

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