Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  1. Anonymous
    2022-11-10T07:52:45+00:00

    Hi Mike, Mike do you have any access to Facebook account recovery, please if you can let me know.Thank Mike

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  2. Anonymous
    2022-11-10T07:46:55+00:00

    Yes, I can share but I don't know where to share is it to you, or somewhere I don't know if you let me know then I can forward you the account details. Thank you

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  3. Anonymous
    2022-11-08T20:55:44+00:00

    Can you share the link and any information as to this process? Nothing in the Facebook "Help" provides anything that actually works. Thanks,

    I have been working to recover a clients Facebook account for over a month now and can't get any ID's sent to Facebook as their service looks be be overwhelmed or just not responding.

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  4. Anonymous
    2022-11-08T04:27:09+00:00

    Hi all,

    Thanks for sharing your experiences with this issue.

    I manage FB ad accounts and losing access to my account will be very costly to me and my clients. I also find value in my personal photos and correspondence.

    I did not setup 2fa so I did not have an authenticator setup for FB.

    I am able to reset my password via email and SMS.

    I do not see the same options as others when prompted for 6 digit code. I only see "How to check code generator" and "Approve from another device".

    I have been contacting any Facebook contact I can find and they only recommend the same solutions that are either outdated, non-functional or both.

    I'll be following closely here, thanks again!

    Mike

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  5. Anonymous
    2022-11-04T10:18:48+00:00

    Please if you know how to go through this kind of issues I am In right now.

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