Can’t login to Facebook because Authenticator app didn’t backup and save credentials

I have my Facebook password so requesting the OTP from Facebook wont work because it is not what I need. It is the security code I am needing to recieve from the Microsoft Authenticator app. I cannot get it because that info was never backed up and is now lost. Two-factor authentication is turned on in my Facebook security settings, but I cannot get logged in to Facebook to turn it off, and their support people are not understanding the issue.

Did you ever figure out this issue? Were you able to get ahold of anyone at facebook? If so, who did you contact? I am having the same issue

I have my Facebook password so requesting the OTP from Facebook wont work because it is not what I need. It is the security code I am needing to recieve from the Microsoft Authenticator app. I cannot get it because that info was never backed up and is now lost. Two-factor authentication is turned on in my Facebook security settings, but I cannot get logged in to Facebook to turn it off, and their support people are not understanding the issue.

Hi, I'm Elise, an independent advisor and I'd be happy to help with your issue.

Please try follow the steps from Facebook’s support guide, on how to recover access to your account:

https://www.facebook.com/help/105487009541643?r...

Please let me know if you need any further assistance.

Kind Regards,

Elise

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.