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I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
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Kim, I have tried all the suggestions and I am still being prompted to provide an authentication code I can not get. Do you have any other suggestions? -Marie
Its simple i faced same issue, lost authenticator, but then i was able to log in from my laptop which was used previously for accessing my account.
I completed it all from a desktop - that does seem odd!
That's so odd (but I am happy for you haha) Because when I have access back to my profile, and head to the settings in FB to remove the authenticator app it asks me for an authenticator code first .. and then I'm stuck again
Did you remove this through FB desktop or app? (laptop/mobile) maybe your details can help me!
Once I was fully back into my account yes I was able to remove the authenticator