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I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear team,
My mobile alla data wiped due to some error. Unable to login Facebook account. When I entered user name and password than asking login code. Unable to login code via SMS or mail. Please help me this......
My issue is exactly the same did anyone find a way around it
Same issue here! So annoying because when you do the iphone backup it doesn't warn you that the Microsoft Authenticator data will not be backed up. I'm thankfully still logged in on desktop, but cannot change the 2FA because (guess what?) it asks for the MA code, which then of course it rejects because it's a new device and the two are no longer linked. :(
I've submitted the problem to FB, let's see what happens. I was able to recover my account once before as OP describes with MANY attempts and FB was able to temporarily turn off 2FA for me to get back in.
I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
I got it fixed. How I do not have a clue. But all is working now.