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I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
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Hello Nancy,
I cannot get the Authenticator to generate a code so I haven't been able to access my FAcebook account for the past few months. Who did you contact with your passport info, etc?
Thanks!
Max
I have followed the steps inside and out, they are NOT working.
Hi
Yes, Just need a link from Facebook to unlock your a/c. Problem even unloaded more than 10 times your ID/Passport, Facebook just doing nothing, not helping you.. I gave up, and will not touch any products of Facebook. Facebook has no customer service, simply put.
Yes!! That would have been great. After 5 months, I am finally back into my FB account. Literally sent over 50 requests and finally after the 3rd copy of my passport was sent I received a link that unlocked my account and I was able to turn off the two factor authentication.
@nancyburns0220 who did you contact to get this addressed?
Hey where did you reach them out? I have the same issue :(