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I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
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I was able to set up a new email once support contacted me. They asked me for a new email. I then had to upload my DL, Still trying to complete the verification but now I have to wait 24 hours cause I answered one of the questions wrong :/
You can try texting the word "On" to 32665, then text the letters "otp" to generate a code. This will only work if your phone number is associated with your account and even then you may have the same issue as me, which is I can't access the authenticator app because the Facebook app itself is asking for it so I cannot log in. I have made videos of screen captures and I'm sharing those daily with any and everyone. I asked my friends who are on Facebook to report a problem for me and share the videos. I did finally receive a notice from security. I am not able to log in yet, but there is some response from Facebook, so that's a small victory!
All these facebook options DO NOT WORK. I get to the point where I confirm my identity and it will not send me any recovery codes to get back in. I receive every other email from facebook except this one. I have tried to contact facebook but there is NO HELP if you really can't log in. How can one get their facebook authenticator app restored so that it can generate my codes required to log into facebook? There has to be a way you can restore the facebook into our authenticator if it failed to back up properly??? HELP !
So you've set up a new email to your fb account? How can you do that when you can't log in? I only can request a new password and when I click on "having trouble with finding authenticator" I only get these 2 options that doesn't help me further. I I press I can't find Code Generator it litterly asks me again to open my app for a code..🤯
What??