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I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?
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Hi Nancy and everyone, I am facing the same error and I would like to email facebook, could you please give me the email address thst you used? What did you do to recover the account?
I have microsoft authentication app to get code to log into facebook. I got new iphone and wiped old phone and no longer have access to facebook credentials to generate code to log into facebook. How can I get qr code to set up authenticator on new phone or turn off two factor authentication on facebook if i can't log in to do so? Very frustrating...
My FB account was hacked and I set up the 2 Factor authentication with the Google Authenticator app. FB gave me some recovery codes to use in case I wasn't able to get the codes, I happily took a screenshot thinking that was a perfect back up. I received an alert that my email and phone number had been changed on FB, I immediately went and regained access via email to my account. But because I got a new phone after setting it up and oblivious that the data didn't transfer over. I am unable to log into my FB account. I have tried sending my ID in and they tell me that it doesn't match the info on file. I can no longer find my account when searching from family and friends accounts. But I keep getting the email notifications about all the things being posted on my timeline! I still have access to my Instagram account that was set up via my FB app. I can't get any help nor get a customer service person to email or speak to that will help me. It's been over a year and I still can't get back into the one and only FB account I've ever had with tons of memories and photos.
email security at facebookmail dot com
I've been emailing ******@facebookmail.com. I recommend also documenting the issue as much as possible. I created screen capture videos from both my desktop and my mobile device and wrote a long explanation of what happened. I've emailed almost every day, I just copy and paste the same message, and I also asked my friends to report a problem and share that same message with my account info.