Can’t login to Facebook because Authenticator app didn’t backup and save credentials

I have my Facebook password so requesting the OTP from Facebook wont work because it is not what I need. It is the security code I am needing to recieve from the Microsoft Authenticator app. I cannot get it because that info was never backed up and is now lost. Two-factor authentication is turned on in my Facebook security settings, but I cannot get logged in to Facebook to turn it off, and their support people are not understanding the issue.

Facebook needs an option where users can request the user's QR setup authentication code sent to the user's primary email address.

With the QR code, it can be scanned on any authenication app and the 6 digit code would be displayed on the app.  If this option was available on Facebook, this problem maybe solved much quickly.

From this day, I told my self to never use any Microsoft Product again , some folks warned me to always use apple products and I never listened. so now I lost access to my Facebook Account, Lost all my important data in it, Thanks to MS Authenticator App. Lesson learned.

Yes!! That would have been great. After 5 months, I am finally back into my FB account. Literally sent over 50 requests and finally after the 3rd copy of my passport was sent I received a link that unlocked my account and I was able to turn off the two factor authentication.

I have my Facebook password so requesting the OTP from Facebook wont work because it is not what I need. It is the security code I am needing to recieve from the Microsoft Authenticator app. I cannot get it because that info was never backed up and is now lost. Two-factor authentication is turned on in my Facebook security settings, but I cannot get logged in to Facebook to turn it off, and their support people are not understanding the issue.

Did you ever figure out this issue? Were you able to get ahold of anyone at facebook? If so, who did you contact? I am having the same issue