Trying to merge email from Word to Outlook on Mac not working

Anonymous
2020-07-16T17:33:12+00:00

I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

I've restarted my computer.

I've deleted Microsoft Office apps and reinstalled

I've created a new document with no formatting

I've changed fonts (to Calibir Light, to Times New Roman)

Have tried with two different email accounts and two different computers within my organizatoin

and still nothing....

It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

Please help.  And thanks.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2020-08-06T06:55:09+00:00

The issue has been fixed in the 16.40 update that will be released on patch Tuesday next week.

Was this answer helpful?

6 people found this answer helpful.
0 comments

60 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-22T18:08:28+00:00

    Dear Alex,

    Thank you, for the support. The issue has been resolved by attempting the steps you have mentioned. I hope that with new version 16.39 the issue get resolved sooner.

    I have one more query regarding highlighting a cell in cell in excel using keyboard, is there any way to do it using keyborad keys and moreover can you let me know where can i find list all the functions (shortcut) using keyboard in excel since there is lot of difference between version of office in windows and mac.

    Thanks and regards,

    garima

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-22T16:49:26+00:00

    plz unable my ms word

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-22T16:48:53+00:00

    I have used the Merge to Email feature in Word to merge emails to Outlook hundreds of time.  It isn't currently working.  I use a Mac.

    I've restarted my computer.

    I've deleted Microsoft Office apps and reinstalled

    I've created a new document with no formatting

    I've changed fonts (to Calibir Light, to Times New Roman)

    Have tried with two different email accounts and two different computers within my organizatoin

    and still nothing....

    It will either send one email to the first name in my Excel listing of emails or nothing at all.  Always get the same error message.

    Please help.  And thanks.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-22T14:16:39+00:00

    ok so I need to downgrade the version of Word AND Outlook.

    I have the link to Word Version 16.38, but please can you provide the link to Outlook Version 16.38....??

    thanks

    Richard

    Was this answer helpful?

    0 comments