Error when trying to open email account

Anonymous
2020-04-19T15:36:32+00:00

It says:

"We couldn't find a mailbox for this recipient. Either they don't have a mailbox or don't have a license assigned."

The error details are: 

cId: 6F2CB12A363246708FCE9BF04F6C35E9
app: Mail
st: 500
reqid: null
wsver: 15.20.2921.29
efe: BY5PR04CA0012
ebe: BYAPR14MB3191
et: ServerError
esrc: SessionData
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
estack: Error: 500
    at https://outlook.office.com/mail/:346:12590
    at https://outlook.office.com/mail/:346:12648
    at async Promise.all (index 0)
ts: 2020-04-19 15:31:44Z
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-04-21T14:38:49+00:00

Hi All,

I want to let you that this is a Global server side issue and the Service Health Dashboard has indicated that incident EX209929 has been resolved as of: Tuesday, April 21, 2020, at 6:40 AM UTC. If you are still experiencing an issue, please let us know by posting a new thread in our forum as this may indicate either a scoping issue or an independent problem so that our engineers can be designated to further assist you.

Regards,

Regards,

Rick

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Answer accepted by question author
Anonymous
2020-04-19T16:55:35+00:00

Hello Enrique,

Based on the error message you provided, the root cause is that you don’t have an Exchange Online license so that you cannot sign in Outlook Web App(OWA). May I know if you are the Office 365 Global Admin? If not, please contact the admins to assign you an Exchange Online license. Meanwhile, please also make sure it is not expired.

You can provide the following article to admins for reference: Assign licenses to users

Regards,

Rick

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46 additional answers

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  1. Anonymous
    2020-04-21T00:50:00+00:00

    I wish I knew . I need it for work .

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  2. Anonymous
    2020-04-21T00:49:15+00:00

    :-(

    Something went wrong

    An unexpected error occurred and your request couldn't be handled.

    cId: CA3EA862C168477C82391F9270018AF1
app: Mail
st: 500
reqid: null
wsver: 15.20.2921.30
efe: DM5PR04CA0030
ebe: DM6PR02MB5387
et: ServerError
esrc: SessionData
err: System.NullReferenceException
estack: https://outlook.office.com/mail/?bO=1&sessionId=11fc5ece-8988-4e6d-943a-997613e805b3:346:12599
https://outlook.office.com/mail/?bO=1&sessionId=11fc5ece-8988-4e6d-943a-997613e805b3:346:12648
promiseReactionJob@[native code]
ts: 2020-04-21 00:32:02Z

    what's going on ? 

    I have this issue every year .

    Helpppp

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  3. Anonymous
    2020-04-21T00:49:13+00:00

    Microsoft:

    The common issue with all of these posts seems to come from server wsver: 15.20.2921.29

    I have the same issue now with multiple users in my firm, but not all of them.  Things worked fine all day and now some cannot login to Outlook through Office.com.  

    All of our licenses are current.

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