Error when trying to open email account

Anonymous
2020-04-19T15:36:32+00:00

It says:

"We couldn't find a mailbox for this recipient. Either they don't have a mailbox or don't have a license assigned."

The error details are: 

cId: 6F2CB12A363246708FCE9BF04F6C35E9
app: Mail
st: 500
reqid: null
wsver: 15.20.2921.29
efe: BY5PR04CA0012
ebe: BYAPR14MB3191
et: ServerError
esrc: SessionData
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
estack: Error: 500
    at https://outlook.office.com/mail/:346:12590
    at https://outlook.office.com/mail/:346:12648
    at async Promise.all (index 0)
ts: 2020-04-19 15:31:44Z
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-04-21T14:38:49+00:00

Hi All,

I want to let you that this is a Global server side issue and the Service Health Dashboard has indicated that incident EX209929 has been resolved as of: Tuesday, April 21, 2020, at 6:40 AM UTC. If you are still experiencing an issue, please let us know by posting a new thread in our forum as this may indicate either a scoping issue or an independent problem so that our engineers can be designated to further assist you.

Regards,

Regards,

Rick

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Answer accepted by question author
Anonymous
2020-04-19T16:55:35+00:00

Hello Enrique,

Based on the error message you provided, the root cause is that you don’t have an Exchange Online license so that you cannot sign in Outlook Web App(OWA). May I know if you are the Office 365 Global Admin? If not, please contact the admins to assign you an Exchange Online license. Meanwhile, please also make sure it is not expired.

You can provide the following article to admins for reference: Assign licenses to users

Regards,

Rick

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  1. Anonymous
    2020-04-26T06:58:03+00:00

    Hi,

    I created a new email on outlook.com which is ******@outlook.com . I received the verification code on mobile & entered the details. However, as i clicked on submit I got the below error msg:

    cId: EB22E472D4084D4CB4D7FA6A7C86BA02
app: Mail
st: 500
reqid: null
wsver: 15.20.2937.22
efe: DB6PR0201CA0018, DXXP273CA0008
ebe: DB7PR04MB5050
et: ServerError
esrc: SessionData
err: Microsoft.Exchange.Collections.TimeoutCache.DuplicateKeyException
estack: y/</</</<@https://outlook.live.com/mail/0/?bO=1&sessionId=68b08a94-5ade-46ad-a1c0-3cb7e75385e3:346:12814
y/</</<@https://outlook.live.com/mail/0/?bO=1&sessionId=68b08a94-5ade-46ad-a1c0-3cb7e75385e3:346:12872I signed out, waited for half hour and tried signing back in. I'm getting the same error. Could please look into this and resolve the issue.Kindly reply back to me at ******@gmail.com

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  2. Anonymous
    2020-04-22T15:13:29+00:00

    Thank you. The issue did resolve as of Tuesday (4/21) morning est.

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  3. Anonymous
    2020-04-21T14:53:26+00:00

    Awesome, thanks Rick. Seems to be working now.

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