Error when trying to open email account

Anonymous
2020-04-19T15:36:32+00:00

It says:

"We couldn't find a mailbox for this recipient. Either they don't have a mailbox or don't have a license assigned."

The error details are: 

cId: 6F2CB12A363246708FCE9BF04F6C35E9
app: Mail
st: 500
reqid: null
wsver: 15.20.2921.29
efe: BY5PR04CA0012
ebe: BYAPR14MB3191
et: ServerError
esrc: SessionData
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
estack: Error: 500
    at https://outlook.office.com/mail/:346:12590
    at https://outlook.office.com/mail/:346:12648
    at async Promise.all (index 0)
ts: 2020-04-19 15:31:44Z
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-04-21T14:38:49+00:00

Hi All,

I want to let you that this is a Global server side issue and the Service Health Dashboard has indicated that incident EX209929 has been resolved as of: Tuesday, April 21, 2020, at 6:40 AM UTC. If you are still experiencing an issue, please let us know by posting a new thread in our forum as this may indicate either a scoping issue or an independent problem so that our engineers can be designated to further assist you.

Regards,

Regards,

Rick

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Anonymous
2020-04-19T16:55:35+00:00

Hello Enrique,

Based on the error message you provided, the root cause is that you don’t have an Exchange Online license so that you cannot sign in Outlook Web App(OWA). May I know if you are the Office 365 Global Admin? If not, please contact the admins to assign you an Exchange Online license. Meanwhile, please also make sure it is not expired.

You can provide the following article to admins for reference: Assign licenses to users

Regards,

Rick

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  1. Anonymous
    2020-06-23T14:22:01+00:00

    I do have the same problem, did the system went down again?

    Regards.

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  2. Anonymous
    2020-04-26T07:24:10+00:00

    Appreciate it. I guess it's working now. I'm able to open my email now.

    Thank you.

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  3. Anonymous
    2020-04-26T07:17:44+00:00

    Hello K_Matthew,

    Please create a new thread in the Outlook.com category and our agents will help you further. 

    Regards,

    Rick

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