One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-07-31T16:26:24+00:00

    Hello Rena, hope you are doing well,

    Thank you for the feedback regarding the issue, however, I´ve been trying to contact the admin without success.

    Is there any other option to recover my files from One Drive?

    I have big uncertainty whether or not I can lose them, I have important files that I still cant open.

    What is your recommendation? What else can we do? How can we get back our files?

    I would appreciate a lot your support

    Regards

    Jose

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  2. Anonymous
    2020-08-01T03:15:43+00:00

    Hi Rena Yu

          As you mentioned suggestions in above reply that in order to get access of our onedrive and backup the files. We have to contact our admin and ask him to create a support ticket it to resolve the issue. But many of us already told in our previous replies that we are not able to contact our admin.

       So it's my humble request please allow us to access our drive for some time to back up uploaded files. Or suggest other solution to get our files back.

    Please 🙏

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  3. Anonymous
    2020-08-01T05:12:12+00:00

    Hi Rena,

    Thank you for your attention with all of us.

    Unfortunately I'm having a similar problem as the other people on this topic, with a lot of important data that I really need to recover (a lot of work data) and have been trying to access for one month without success. I've contacted my admin and he said he contacted on July 16th, but we didn't get any access until now.

    If the problem is the origin of the accounts, I'd be more than happy to pay for a paid plan of OneDrive for Business, sending all this data to the new account. As long as I can recover everything, because as I've mentioned, I really can't afford losing all this.

    Please, let me know if this is a possibility.

    I also agree with the grace period for everyone to save their contents, I think that would be very fair.

    Please help us. I always trusted Microsoft and I know they have no intention of making anyone unhappy.

    Thank you very much.

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  4. Anonymous
    2020-08-01T09:07:06+00:00

    Hello Rena

    I'm in the same situation too,

    I bought my account through a third party and have no way to reach the admin.

    I hope this problem is resolved I have a lot of information kept in OneDrive.

    All my business documents and personal documents are kept here, please give us a grace time where we can move all our information to another place.

    If I have to pay for the subscription again so be it, just please do not leave us without our important files.

    I hope to hear good news soon

    Thank You

    Regards

    Evgeni Rond

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