One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-07-29T17:23:55+00:00

    Same here, by mistake i uploaded all many pics and vidoes in that onedrive to clear my local storage, and i am missing those pics and videos.

    Please 🥺 oy 48hrs would be enough to get our data back.

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  2. Anonymous
    2020-07-29T17:31:40+00:00

    Yes, I did the mistake of using "File on Demand" to save space, and the result is significant data loss :( 

    Rena - Please, can you just have the SharePoint Team to just give us a grace period to download the data. Perfectly understand you have to disable the illegal domain space then. Please relay our wishes to the MS team in charge.

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  3. Anonymous
    2020-07-30T21:36:04+00:00

    Thank you very much for your answer. I know that it is difficult for you to attend to these types of claims.

    In your answer you say that for some it will be impossible to contact our administrators because we acquired our licenses through unofficial channels, knowing it or not.

    The question is, did I lose all that data? If I lost those data, will they be completely erased from your servers?

    I am concerned that I relied on a provider to purchase this license and although the error is mine I would like to retrieve my information.

    The only thing I know about my organization is that I was able to see my information on the same date that the technical support voucher OD218307 was solved. Will it be possible to reopen a small window of time to retrieve my information? I already bought a license through an official channel, and I just want my information back.

    Thank you.

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  4. Anonymous
    2020-07-31T12:13:59+00:00

    Hi Ssphil and 1(34821),

    Appreciate your understanding. Really feel sorry to hear that you are in the same situation.

    For our support team, we can only deliver the latest decision about this problem from related team, or report your voice to them. Currently, you can only get back up time while the admin create the ticket to request that. If there's any new solution or update from the related team, we will post back here as soon as possible.

    Regards,

    Rena

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