One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-07-06T00:54:09+00:00

    Same issue here been suffering this since 27th of Jun To date.

    Link: https://ui***-my.sharepoint.com/_layouts/15/******

    [PII is masked by Gloria Li MSFT Support]

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  2. Anonymous
    2020-07-07T06:18:47+00:00

    Hi All,

    Regarding to this OneDrive not working issue, sorry for the inconvenience caused at your end, we totally understand your feeling and how the importance and usage with OneDrive, we also know that OneDrive is truly beneficial for your work.

    Therefore, we would like to confirm whether everything goes well in OneDrive client, if all are fine, as a workaround, we highly recommend you use OneDrive client to sync the folders/files.  (see Download OneDrive for Windows)

    If the issue still persists in OneDrive client, the best and efficient way is to check and fix the root cause from the backend, due to our limited resources from the backend in this forum, that’s why we would like to suggest all guys who encounter the same issue contact the IT admin tocreate a ticketfrom the related team to resolve this, we’ll also help this to the related team and hope this issue will solved soon.

    Really thanks again for all guys understanding and cooperation!

    Best regards,

    Gloria

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  3. Anonymous
    2020-07-08T03:37:10+00:00

    Hi Gloria, The one drive app has Stopped on Windows and on the Mobile Android phone too... Nnothing works for 2 weeks now i can't access my files!

    I have multiple educational accounts all of them don't work. I have no contact anymore with the Education organization I was at but I still have my account and use it regularly. I don't have any contact with the admins and don't know who is running this. No one will care to help after i have no educational service at the school anymore.

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  4. Anonymous
    2020-07-09T21:49:43+00:00

    Hi,

    Sorry for the current situation encountering at your end and we do understand the problem encountering by not able to access the files of your OneDrive. We really want to help you further on the problem but for the further investigation about the related problem, admin of the organization needs to create a support ticket for contacting the Microsoft support.

    As you mentioned you are using the Education account, you can contact your colleagues or students who have the information about the school IT admin for bringing the awareness of the situation and creating a service request from the admin portal.

    Hope you understand the situation and appreciate your patience!!

    Best Regards,

    Chitrahaas

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